Privacy Policy

Introduction

This privacy policy (“Privacy Policy”) describes how Monsscent SL (“Monsscent” or “us”/”we”) as data controller collects and uses the Personal Information you provide on our website www.monsscent.com ,our shop or any other Monsscent related website.

Personal Information (also personal data) means information relating to an identified or identifiable natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an email address, location data, or other factors specific to that person.

This Privacy Policy also describes the choices available to you regarding our use of your Personal Information. It also provides information about your rights and how you can exercise them. The use of information collected through our Website shall be limited to the purpose of providing the products for which Monsscent clients (“Client” or “Customer”) have engaged Monsscent. I

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us via info@monsscent.com

This Privacy Policy describes Monsscent’s principles in terms of respecting your privacy. Monsscent operates in Europe and does its best to follow the privacy standards set out by all the applicable laws. In particular, the rules set in this policy are the reflection of:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; GDPR)

Information Use

We may use your Personal Data for the following purposes:

Fulfill your order
Send you an order confirmation
Send you the requested product information
Send you updates regarding our products
Administer your account and subscription services
Respond to your questions and concerns
Provide you with personalised advice regarding perfumes, upon request.
Improve our web site and marketing efforts
Conduct research and analysis
Send you a newsletter and marketing communications
Monitor the use of our application-based solutions
Submitting support requests
Implementation of your rights upon your request
Sending questionnaires and/or surveys

In most cases, in order to achieve the above-mentioned purposes, we will process some details, such as name, e-mail address, phone number, physical address, transactional information e.g. payment or card information, information about your purchases, orders, returns, language, location, and perfume preferences. Information about preferences of products and services in our web shop or any other related website of Monsscent might also be collected.

It is likely that we will need to process more of your personal data when providing specific services and products to you. Detailed information on what data we will process and how we will process it will be provided to you in a separate information clause available prior to data collection.

1.1 Legal basis

Monsscent processes your personal data only if it has a legal basis. In other words, we only process your data if we are sure that we can do it legally.

In most cases Monsscent will process your data based on:

Your consent to accept our Privacy Policy (pursuant to Article 6.1.a) of GDPR)
Our Terms & Conditions that connects us with you (pursuant to Article 6.1.b) of GDPR)
Our legal obligation (pursuant to Article 6.1.c) of GDPR)
Legitimate interest (pursuant to Article 6.1.f) of GDPR)

1.1.1 Consent

Processing will take place on the basis of your consent only once you give it to us. Giving consent will usually mean checking the checkbox in which, for example, we will offer to send you our newsletter and marketing information. If you tick the checkbox, you give us your consent and we will send you a newsletter.

1.1.2 Terms & Conditions (or Contract)

If you register with us, you automatically accept our terms and conditions. By providing you with our products and services, we process your data on the basis of the T&Cs that bind us.

1.1.3 Legal obligation

In certain situations, Monsscent may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. Then our legal basis will be a request or a legal provision that forces us to do so.

1.1.4 Legitimate interest

Sometimes we will process your personal data due to the implementation of goals closely related to our business, e.g.:

ensuring safety and improving quality of our products

sharing data within the Monsscent group of companies

letting you know when this privacy policy is updated.

When processing your data basing on our legitimate interest, we make sure that our actions will not limit nor significantly impact your rights and freedoms.

1.2 Your rights

Monsscent processes your personal data as a data controller, so you have the right to:

access you data
rectify the data
erase the data
restrict the processing of you data
data portability (applies to the processing within EEA)
object to processing of your data
complain to the supervisory authority (https://edpb.europa.eu/about-edpb/about-edpb/members_en)

When Monsscent is a data controller it means that we determine the purposes and means of the processing of Personal Data.

1.3 Request Personal Information

Upon request Monsscent will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes, if you deem it not correct, or if you no longer desire our products, you may correct, update, amend, delete, by contacting us at info@monsscent.com. We will respond to your request within a reasonable timeframe.

1.4 Refusal of Provision, Correction or Deletion of Personal Information

In case Monsscent responds that you haven’t provided sufficient information to confirm your personal identity in order to fulfill your request concerning your Personal Information, Monsscent will provide you with an explanation as to why the information provided wasn’t sufficient to fulfill the request.

1.5 Copy of Corrected Personal Information, Confirmation of Processing Restrictions

In case Monsscent has updated your Personal Information upon your request, a copy of the updated Personal Information will be sent to you by the means you have requested to be provided with. In case you have requested that processing of your Personal Information is restricted, Monsscent will provide you with a confirmation of the restriction.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

1.6 Services Provider, Sub-Processors/Onward Transfer

Monsscent may transfer Personal Information to companies that help us provide our Service.

1.7 Data Retention related to the Website and Services

We will process your data for as long as you maintain the status of registered user (that is, until you decide to cancel your account).

Information Sharing

We will share your Personal Information with third parties only in the ways that are described in this privacy policy. We do not sell your Personal Information to third parties.

2.1 Services Providers

We may provide your Personal Information to companies that provide services to help us with our business activities such as live chat help, product component or hosting provider, and job application. These companies are authorized (by data processing agreement) to use your Personal Information only as necessary to provide these services to us. We may also disclose your Personal Information to any other third party with your prior consent.

2.2 Legal Disclaimer

In certain situations, Monsscent may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

We may also disclose your Personal Information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.

If Monsscent is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

2.3 Opt-out Preferences

You may opt-out of location-based services at any time by editing the setting at the device level or by emailing us at info@monsscent.com

Out of respect for your privacy, you may choose to stop receiving our exclusive offers, personalised commercial communication emails by following the unsubscribe instructions included in these emails.

We send push notifications for download notifications. If you wish to opt out of push notifications, please adjust settings from the device level.

We may provide you the opportunity to participate in questionnaires, surveys or review our product and services. If you participate, we will request certain Personal Information from you. Participation in these questionnaires, surveys or reviews is completely voluntary and you therefore have a choice whether or not to disclose this information. In other words, we will process your data from the questionnaires, surveys or reviews upon your consent. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to hold field studies.

Tracking Technologies/Cookies

Technologies such as: cookies, beacons, tags, scripts or similar technologies are used by Monsscent and our marketing partners, affiliates and analytics,. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for language preference and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our site may be limited.

3.1 Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to determine license usage of our products, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to Personal Information.

Security

The security of your Personal Information and our clients’ information is important to us. When you enter sensitive information, such as user name, password and location based information on the web site or within the app; we encrypt the transmission of that information using secure socket layer technology (TLS).

Additional Information

5.1 Social Media Widgets

Our web site includes Social Media Features, such as the Facebook, TikTok or Instagram Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

5.2 Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will send a notification to the email address specified on the client account or post a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Monsscent SL

Av. Josep Tarradellas 38

08029

Barcelona

Email:info@monsscent.com

Effective date May 2023